TeamViewer QuickSupport

TeamViewer

About this app

Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.

Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding

It has never been easier to troubleshoot devices!

Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.

We take our customers’ security concerns seriously and encourage you to share your details and allow connections only from trusted contacts. Read more about this vital topic on https://community.teamviewer.com/English/kb/articles/108695-beware-of-social-engineering

* Sony devices require the Device Administrator permission.

Ratings and reviews

Can someone PLEASE help!😭 I can't get past this message "QuickSupport will start capturing everything that's displayed on your screen". I'm presented with two options; Cancel or Start Now but am only able to click Cancel. I've emailed TeamViewer twice now, it's been a week and still haven't heard anything from them😡. I don't want to leave a bad review cause I'm sure it's a great app...if I could only get it to work!!!😭😭😭

Bad experience - using Samsung Galaxy S9/10 phones all I could do was uninstall apps or add a wifi network. I could do nothing else. Couldn't ask for a screenshot (said was not supported or something), couldn't see the screen in any way. I couldn't see any of the app settings, or any other general settings... I was asked to try to help because it seemed like the user's mobile data was off but nothing in this app helped with that, even though it should have been really basic/simple to help with.

It is a nice remote control app. When it works. Like others have said, 90% of the time, you cannot connect, or you get disconnected. Then, when trying to reconnect to your loved ones to help them out, you are told you have tried to connect too many times. I've given up. The desktop app is great. The mobile app is complete garbage and is a waste of a download and space on the phone.

What's new

- There is now an intro for the new in-session features.
- Added a feature that allows the user to end sessions through a click on the phone power button.
- Improved handling for the Universal Addon for different Android manufacturers including Huawei, Asus, Google Pixel and others.
- Fixed a bug that could cause TeamViewer to crash (at session start) on Android 6-9.
- Minor fixes and Improvements.