UMR | Health

UNITED HEALTHCARE SERVICES, INC.

About this app

The UMR app makes it easy to access important details about your health care benefits. Sign in anytime to:

• Find costs and care – Search for in-network health care providers, hospitals, and clinics – and see what you can expect to pay.

• Access your digital ID card – Quickly share your coverage information with your providers, order a new ID card or add it to your digital wallet.

• View your plan details – Find up-to-date plan balances, including any deductibles and out-of-pocket amounts.

• Check your claims: Review claim information for recent services and receive paperless copies of your EOBs.

• See timely “Things to do” – Get personalized alerts about steps for managing your health and benefits.

• Contact us – Reach out for assistance by chat, call or secure messaging.

Ratings and reviews

My main issue with the app is that while I have immediate access to my EOBs, I am unable to print them off. This wasn't an issue a few months back. It seems the print capability disappeared after a recent update. Not happy about this since I like having a printed copy of my EOB to compare with the printed bills I receive for services rendered. Please bring back the print capability!!!!!!

This has to be the worst insurance app I have ever used. Blue Cross, Aetna and Manulife (Canada) ones were far superior. I have been on this for just over 1 month, and their servers have already been down 3 times. Claims take for ever to process, still waiting on 1 EOB 30 days later. The interface is overall clunky and outdated. A lot on in-app links lead to dead ends. Even received a marketing email from them with a broken link to the promo. Digital disaster.

can't use the chat support feature, app doesn't fit correct to my phone. With my android i have the hot bar on the lower part of my screen (multi-window, home, back) and it unfortunately covers the entirety of the chat bar so i cannot tap on it to type. Most apps would either cause this hot bar to lower or the app would adjust to sit above it, but this one sits under it.

What’s new

Thank you for using the UMR | Health app! We’ve made subtle updates to the design and performance to help you enjoy a smoother, more efficient experience with your UMR | Health app.