Carrier® Service Technician

Carrier Corporation

About this app

Solving challenging HVAC/R problems is your job. Helping you get the right parts, supplies and equipment you need is ours. Whether it is for warranty repairs for Carrier Equipment or for non-warranty repairs on any make or any brand of equipment, the Carrier Service Technician app can help identify the right part.
The Carrier Service Technician app provides an easy to use, powerful app that is designed to help the technician standing in front of a unit. The app helps them at the job site to find out what parts they need to make repairs, and it has an on-board GPS to help identify the closest location to find the parts.
Key Features :
- AI Assistant (Beta) : A smart assistant designed to answer technical questions, provide support, and assist with troubleshooting using model number inputs.
- View Customer System Online : Customer Details online using advance search filters for more efficient and accurate information retrieval.
- System Capacity Calculator : Easily calculate HVAC system's Airflow capacity with precision and efficiency requirements based on job-site conditions and specifications.
- Product Registration : Register equipment quickly and efficiently from the field.
- Intelligent Equipment Search : Locate equipment by scanning a serial barcode, entering the serial number, or model number.
- Parts Identification : Instantly access accurate parts lists for selected equipment to support fast and precise repairs.
- Technical Literature Access : View detailed technical documents with advanced filtering for faster retrieval of relevant information.
- Warranty & Service History Lookup : Retrieve warranty details and past service history using the serial number.
- Nearest Parts Center Locator : Use GPS to find the closest Carrier Parts Sales Center and get directions directly from the app.
- Totaline® Parts Cross-Reference : Find equivalent and compatible parts using the integrated cross-reference tool.
- Job Management : Create and manage job records, including the ability to save and associate parts with each job for future reference.
- Secure HVACPartners Access : Log in to access restricted technical content and documents.
- Product Catalog : Browse and search the full Carrier product catalog for quick equipment lookup.
- Technician Training Resources : Access online training modules to support continuous learning and field readiness.
- Tech Tips Video Library : Watch short, expert-led videos offering practical tips and troubleshooting guidance.
- Interactive Troubleshooting : Step-by-step guided diagnostics to assist technicians in identifying and resolving issues efficiently.
- Bluetooth Diagnostics & Firmware Updates : Pair with compatible systems to access real-time fault data, system performance metrics, and support remote firmware updates.
- NFC Connectivity for Installer Tools : Utilize Near Field Communication (NFC) to configure installer settings, retrieve diagnostic information, and facilitate service board replacement on supported equipment.

Ratings and reviews

excellent app, technical support when you need it.

Could not look up a warranty part by serial # and was slow to connect on a furnace

It's nice to have a go to for references and quick ideas. But I don't want to have to rely on an app to diagnose equipment. The thought of that is ridiculous and it just adds more work for the technician to keep up with. That generally aren't getting paid enough in this field. And with all the changes with the high pressure and the flammability. I would expect to see technicians pay almost double in the next couple of years. If they want to. Continue using apps

What’s new

New Features & Enhancements :
- Track Activity API: Added support for tracking activity to improve monitoring and diagnostics.
- Furnace Recipe Updates: Updated recipes for Entry and Deluxe tiers as part of Q3 2025 improvements.

Fixes & Improvements
- Crash Fix: Resolved an issue where technicians experienced a crash due to SystemSetting.
- General Bug Fixes & Performance Improvements: Stability enhancements across the app.