
Mary Medina
Extremely disappointed... I keep getting "there was an error in the system", can't make any transactions or receive money because I can't update new expiration date of new card received, it has to be updated in app, but can't access app because it is not updated... and that makes sense how? I get the 2 step verifications on email and phone perfect and at the time to login just same error. Customer service will not take the call because of "Extremely high call volume" and will just disconnect.
104 people found this review helpful

Arlene
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Unfortunately for me another app of Banco Popular I am having issues with. At the point where I can never log on to them. At this point I going to have to look for another banking institution if it continues.
2 people found this review helpful
EVERTEC Group, LLC
October 9, 2025
Hello Arlene, we’re sorry to hear you’re experiencing issues with the app. Please contact our customer service department at 787-775-2846 so we can assist you. Thank you!

mike angel
APLICACIÓN it's not working right I been trying to delete my account so I can open a new account seens the bank give me a new card and won't allow me keep saying I have no wi fi or data i do it's really frustrating
5 people found this review helpful
EVERTEC Group, LLC
October 9, 2025
Saludos, sentimos que estés experimentando problemas con la aplicación. Te invitamos a comunicarte con nuestro departamento de servicio al cliente al 787-775-2846 para brindarte asistencia. ¡Gracias!