![](https://play-lh.googleusercontent.com/a-/ALV-UjWMPH2kr_Wcz-vSAzNhH8MF7tnfY0dfgYV-tVSO4i4XvZm-jQA-=s32)
Kellie
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I've always liked this easy-to-use app but for the last couple of weeks I haven't been able to sign in, rendering it useless. I miss being able to use it to check in, especially, along with the calendar feature. Additional: When I try to log in it says I have the incorrect email or pswd but I can access my online account just fine so that is not the problem. I have tried resetting the pswd and I also uninstalled/reinstalled the app but that didn't fix it, either. Thanks for the help!
1 person found this review helpful
Hi Kellie, this sounds like the app isn't connecting to the Gym database correctly, are you able to see what the app says if you try to use the get my login option instead of just trying to login. If it looks like it's still not working from there I would recommend checking in with the Gym as it sounds like that might have a setting turned off
![](https://play-lh.googleusercontent.com/a/ACg8ocKZYi8JaIBk0JLd7Glp-lXkjRJSQ0xPSHleRm93KWuiu7Hh9g=s32-mo)
Ian Thompson
Works fine most of the time, but yesterday and today I noticed the NFC check-in isn't available anymore which is how I get into the gym (locked doors). Have to use a fob now which is kind of annoying.
The team has pushed out an update for the check-in option sometimes not showing up, it looks like some devices were getting stuck and weren't updating this config. The most recent release should fix this issue.
Hope this helps.
![](https://play-lh.googleusercontent.com/a-/ALV-UjX63wd-OTYFPAwXlFbbaPPT-Vb3h_Sb_2XJekXjj8rht7UfXDit=s32)
George Denny-Smith
App keeps logging me out and not recognising my username/password. Have changed password multiple times but it doesn't update on the app. My password reset registers on the web portal fine but I can't check in to my gym using that.
1 person found this review helpful
GymMaster
February 26, 2024
Sorry to hear your having issues with this, I've raised this with the developers to look into further, are you able to try using the get my login option in the app instead of the forgot password, this option works a bit differently on our end, the issue appears to be the app not updating the password very quickly so it will come right after waiting