American Airlines

American Airlines, Inc.

About this app

With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.

-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.

-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.

-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.

-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.

-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.

Contact Us: 800-222-2377

Why we need the permissions:

Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE

Location
Your location helps us give you relevant information tailored to where you are at the time.

Photos/Media/Files
Access to photos is required to store parking reminders.

Camera
The camera allows the app to scan credit cards and expedite the checkout process.

Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.

Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.

Ratings and reviews

Absolutely the worst airline app I've used. Flight details in the app are non-existent, you have to go to the mobile website to get any info. Other apps at least link to their mobile site. Worse, the app stops working if you don't use it for a few days. The last couple trips I have had on AA I have had to uninstall and reinstall the app just to check in and get my boarding pass, even on separate legs of the same trip. AA is horrible all around as an airline, and they live down to that here.

The app works pretty well, with a few gotchas. First, it helps to have your AAdvantage "number" and password handy - then you'll need to two-factor at least once. The app made me do it twice, because I didn't have my confirmation code handy, so I timed out and had to re-authenticate. After all that, it was able to locate my info and even alerted me to a delayed flight, so I'd say it worked as expected after some setup. HIGHLY RECOMMEND you do this before you get to the airport!!!

The app doesn't allow me to make flight changes. It keeps asking me to log into my account even though I'm already logged in and then refreshes and asks me to log in again. Any time I need to do anything other than check in or view my boarding pass, it says "something went wrong, try again later." I've uninstalled and reinstalled twice and it still doesn't work.

What’s new

We're continuing to improve your app experience with bug fixes and performance improvements