Frank Drebin
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Once I can get this thing up and running, it's a pretty intuitive banking app. Unfortunately, it often likes to deny me entry via biometric login, saying that I need to put in my password "due to a recent Android update." This is followed by forcing me to verify my identity via a one-time code, AND verifying my biometrics. None of my other banking apps force me through this kind of hassle, so it isn't a problem with Android it's a problem with Barclays. Uninstalling and reinstalling doesn't help
8 people found this review helpful
Barclays US Bank
June 25, 2024
Hi, Frank. Thank you for your feedback. We're very sorry to hear about your experience. Is this a new issue or has it been ongoing for a while? Would you be able to delete and redownload the app from the Play Store? This can sometimes work as a quick fix for an app that is having issues. Let us know if this helps. Thank you, Janessa.
Meng Thao
Not sure what's going on there must have been some kind of new update that's messing with the login. It's prompted me every single time that with Android's new update I have to resign in and every time I put my creditials in, it works. But close out and go back in, it requires me to login again and doesn't allow mu biometric logins. Very frustrating and inconvenient. Update needs to revert back to its previous version or give another "update" to fix this severe problem.
25 people found this review helpful
Barclays US Bank
June 15, 2024
Hi, Meng. Thank you for the detailed feedback which will be shared with our app developers with a view to improving your experience, about the biometrics log in and new update on the app. We apologize for any inconvenience this may have been caused you. Thank you, Maria.
Joe Miller
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Doesn't work! I updated TODAY, so this isn't me trying to use an outdated version. It let me log in, sent the text with the code, I typed it in, went to the next screen. Lots of changing shades, nothing of any value displayed, after several minutes "Something went wrong" appeared and the session was over. This was NOT one time. I am stubborn, so I tried a few times. All had the same result. Great update guys, it used to work fine.
26 people found this review helpful
Barclays US Bank
May 17, 2024
Hi, Joe. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Many thanks, Dell