
Casey M
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Chase bank has an easy option within the app to report a lost or stolen credit card. This app directs me to a number to call, and when I call it makes me enter my credit card number just to talk to a real person. I don't have my credit card number because its lost. The user experience on the app is alright but please expand its functionalities so we can avoid the TERRIBLE customer service number- super useless.
26 people found this review helpful
BMO Bank National Association
July 8, 2025
Hi Casey, we appreciate your rating and review. We're sorry to hear of your overall experience with us, as this is not how we want our customers to feel about our services. Please feel free to reach us at 888-340-2265 to further review and possibly help resolve any existing or ongoing issues If you would like. We would be happy to assist – Manny

A Google user
It's been 4 days and I still can't log in. Tells me to use the "new app" which is what i had just with a different name. I try to put in my info and it tells me it's incorrect. I've been banking with this bank since I was a child when it was M&I. I loved that back. Ever since the switch I've had more fees, terrible service, and issues that should have never happened had the bankers been diligent in doing their job the correct way. I'm ready for a new bank.
13 people found this review helpful

Travis Anderson
Have been using this app for around 2 years now, good for a quick check of my balance. However, since I've downloaded the app, I have not been able to open extra controls, i.e. Debit Card, extrenal webpages in-app, etc. Opens up a blank webpage every time. I have to call Cust. Serv. every time I need something other than checking my balance. Meanwhile, on CS, they tell me I can access it through the app instead of calling. Vicious cycle. Will raise review if/when the issue has been resolved.
18 people found this review helpful
BMO Bank National Association
July 14, 2021
We apologize for the difficulty that you've experienced, Travis. We'd like the opportunity to help and take a closer look to help you troubleshoot. Please give us a call at 1-888-340-2265 to speak with our online team and we'll gladly look into this for you. - Manny