My Singtel

Singtel Idea Factory Pte Ltd

About this app

My Singtel app connects you to a world of everyday conveniences with all you need in one place. Manage services, pay bills, shop deals and more — anytime, anywhere.

Usage
• Monitor your local mobile data usage, talktime and SMS
• Check your recontract eligibility date
• Keep track of your roaming data usage

Bills
• Pay your bills securely
• View and download up to 6 months of your bills

Shop
• Shop the latest products and deals
• Subscribe to a roaming plan that best suits your travel needs
• Choose from a variety of add-ons for data, talktime, music, video and more
• Charge Singtel Prepaid hi!Card and Singtel Dash top-ups to your bill

Rewards
• Enjoy free treats and exclusive deals monthly with Singtel Rewards

Message Us
• Chat with us in-app when you need help

Inbox
• Get updates on important system notices, promotions and rewards

More
• Find a Singtel Shop near you
• Save time by booking a Singtel Shop appointment
• Request a callback at your convenience
• Nominate your mobile lines to enjoy Singtel Circle perks

Ratings and reviews

Cannot retrieve a bill for a few days. UPD: I deleted and reinstalled the app twice, it doesn't help. Singtel Support commented that I use the WA bot from their website. This bot suggests that I access the bills on the website, meanwhile on the website they say that I should download the app to retrieve my bills. To sum up, I still cannot do that. Visited two Singtel shops, and nobody told me when the problem will be solved. They suggested using the same bot in WhatsApp which is 99% useless.

You sent me a SMS and email regarding bill payment, just to show me $0.00. What the hell do you want? You think I'm as free as you to have time for stupid games? It's either there's a god damn bill, or there is none. Make up your mind. Don't tell me I have to wait for X amount of time after receiving the notifications, because that will only show your incompetency of getting your system aligned. Come to think of it, when was Singtel competent in the first place?

Hi Singtel, I gave you 1/5 stars 3 years ago, then 2 years ago, and will continue to give the lowest possible rating for ignoring your users. App remains broken: roaming details doesn't work, screen just keeps loading. It's just dreadful to use and so buggy.

What’s new

Manage your services all in one place with My Singtel app. In this release, we’ve made minor enhancements to improve your experience on the app.