Michael Takahashi
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App works well enough. Unfortunately, because this particular version of the app manages to crash less than once-a-week, I can see that my garage door opener drops off line within a day of "resetting" it. Cycling the power usually works to restore the network connection, but I have had to go through the whole "set-up" routine a few times over the last couple of years. No other wireless things in the house have this network problem.
4 people found this review helpful
Colin Festa
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As of right now, the app is great and works well to let me remotely open and close garage door. However, they updated the app previously and when they did, it rendered it completely useless for months and months before they finally fixed it. So, as of now, it is a four star app. But I feel a little hesitant to give it that high of a rating because of the months and months of completely lost functionality they took forever to address.
9 people found this review helpful
Emily Wakley
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5/2024 edit. The app now operates better. It wasn't the delay it was that the app wouldn't open without problems. Updates seem to have fixed that. Continue to give a 2 star rating because the door accidentally got deleted from phone being in my pocket. Why is it so easy to delete a door. I've had that almost happen before with a slight touch. What a pain to reconnect again.
2 people found this review helpful
Overhead Door Corporation
March 22, 2018
Hi Emily, Aladdin Connect is UL approved so there are audio and visual warnings when activating the door with the App. These take a minimum of 5 seconds which may cause a slight delay. For no history activity, please reach out to us directly at 1-866-599-4995, so we can provide you more assistance. Reference this review when you call. Thank you.