![](https://play-lh.googleusercontent.com/a/ACg8ocKTqxi9ff7hLHSsYDknmeb26gDxIhGnhQpJpoVaFQ6A8uIkcA=s32-mo)
Brittany May
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I'm happy the last issue was fixed. It worked for a while, but now the app is stating "password and/or email does not match our records"..even though I was able to log in earlier, and the website I'm able to login. The loading screen (for prescriptions) takes a while, before it comes back with that error. Have uninstalled and re-installed, have cleared everything on phone. I'm able to login through website, but the app keeps stating that, I've tried multiple times now.
18 people found this review helpful
We're very sorry about this. We have resolved this issue. Please make sure to download the latest version of the app and you should be good to go. Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjXltt1PU4tyidboscfv-qu5qccxcWLGu5PwDXtmGuVE53mJ7zEN=s32)
Jim Graue
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What a difficult app to use! 'Scan to refill rarely works. Cannot cut-and-paste for love or money. Re-ordering things without having each prescription in front of me is nearly impossible. But, I hate talking to people. The description of the recent update says, "we squashed bugs." One doesn't squash bugs unless, of course, one is using a squash.
10 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocI8SA3iNSLnoesXpLEsq1cB8GkfwoRAWaiT6UFn0vVBZEHENQ=s32-mo)
Beth Robinson
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Thank goodness I have this installed because I couldn't find it when I searched it to ensure there wasn't an update available on Google apps. It's not functioning properly and I depend on it so much in my busy life. I know that Rite Aid is having issues but I have noticed things like this happening, meds taking longer to fill, not getting notified when scripts are ready, the app is not reliable. I feel like I am in the dark half the time. I really need some streamlined service in my life.
28 people found this review helpful
We are so sorry for the inconvenience. A fix will be going into effect by the end of the week. Please let us know if the issue persists beyond that, and do contact your local Pharmacist for any urgent prescription needs.