DoorDash - Business Manager

DoorDash

About this app

Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.

TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.

MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.

GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.

USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.

Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US

ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.

Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.

Get your business on DoorDash at get.doordash.com

Ratings and reviews

At first I was upset about the new update. And customer service is always the Most fluent in understanding and help. However I discovered that if you uninstall the app and reinstall , my daily sales and menu options come back. I had to go down and hit the update menu photos option, but after that everything returned as normal Hope this helps someone else upset and struggling right now.

Update is trash. I can no longer see when I get error charges without clicking each order to check, which was the only thing I really used the app for . I did not need all the information that is online in the app that just makes it cluttered. I can't even refresh the page to get updated information. I have to completely close out the app and reopen it for it to refresh.

Doordash is the worst customer service I have ever dealt with. 38 calls, 12 e-mails, 1 week of service being down, and no one can help. I keep getting sent in circles because apparently it's impossible for their support team to get a hold of anyone who can help. They just send you an e-mail saying they'll reach out, and then never do. If you're a business, beware, this company is the worst i've ever dealt with.

What's new

Minor fixes and stability improvements