LG ThinQ

LG Electronics, Inc.

About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Ratings and reviews

I built up over 270 points plus extra points when I purchased a water filter and air filter for my refrigerator from the LG app yesterday. Went to my app to log in for daily points. All my points disappeared!!!!. YOU NEED TO WORK AND CORRECT YOUR APP!! There is no point in using this app. If customers are losing their daily and purchase points.

Constantly losing Bluetooth connection. We have a new modem and now it won't allow me to connect to a new network. It gives me the option in the app menu but then won't do it. I look at the product guide and it tells you to follow the instructions in the app. Extremely unhelpful. I USED TO like being able to check appliance status and get tips. Please add a feature that allows me to silence alerts for individual appliances rather than the whole app. Also, recipes will not load.

App design for the washer/dryer is terrible. Every time the app updates, I don't get notifications for cycle ends until I open the app and confirm new agreement. Anytime the washer looses power, the remote start needs to be setup manually on the unit all over again. Good ideas but causes many more interactions with the unit that the app was designed to eliminate...

What's new

• When a product registration is paused, continuing from your last saved point has become easier thanks to our Easy Retry feature.