![](https://play-lh.googleusercontent.com/a-/ALV-UjWfUC_6e7WxuyjRuyeUs83drdwBF2gsF7rK2k-FMgws2o_nX_XxJw=s32)
Michael Safyan
I use AT&T for Internet, but I use different solutions for smart home capabilities like Home Assistant. I also use my own networking gear behind the AT&T router (which I would not use, either, if direct connection to their network were a supported option). It is frustrating that the additional smart home, router aspects of AT&T may be contributing to the overall costs with relatively little value (and none for me). In addition, the name and icon are too generic and easy to confuse.
![](https://play-lh.googleusercontent.com/a/ACg8ocIExJQiy89HoS14sJQenMgRKGHEhxMAGMTGriQcKzchLROnQQ=s32-mo)
Charlie U
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I sent the requested info and a subsequent follow-up info on 6/24, but have heard nothing since. Issues still exist! Keeps wanting me to replace my gateway - which a technician has already replaced! It is always on the main page and I cannot make it go away because it fails when I run it. Speed test also fails most of the time, Cititing a "technical glitch". These technical glitches seem to last forever. App is not ready for prime time. You would think at&t would have better programming.
11 people found this review helpful
AT&T Services, Inc.
June 24, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
![](https://play-lh.googleusercontent.com/a/ACg8ocIomO6RTSVW5lNroLEG0unZNzfsc1bWBo6Xr_8cIqZERzSgNA=s32-mo)
David Frazee
This is the worst home management app that I am forced to use. This app alone makes me consider switching my Internet service provider to the slower more local ones. Want to try to create a downtime schedule? Great, but when it comes to editing the schedule and actually toggling the schedule off and on, prepare to close and open the app at least 3 times to get that done. I hope you don't have a second profile to work on. The newest issue is trying to login which forces an uninstall to fix.
2 people found this review helpful
AT&T Services, Inc.
July 24, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.