![](https://play-lh.googleusercontent.com/a/ACg8ocKcBxDbgYwbsJUAB_XVetGhtBzQqCvLdWkBySD-Qb0rt0O1TDuD=s32-mo)
Sue Weber
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The app used to work fine until a few months ago. I thought it was the new phone I got, but now I'm reading about an update with the scan to pay feature. That's the issue .... My phone does not reflect Scan to Pay and the card with the barcode, which I discovered when I was in line to pay and I didn't have the physical card on me because I use my phone. What a pain in the butt! I prefer to use Tap to Pay because there continue to be issues with skimmers, and Walmart is a place that gets hit.
16 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKG5mVlOkpUAId5qWCnE8cX7JWNmQF_dE-HJWW5_f__SHu-z5g=s32-mo)
David Eaton
This app used to be great as an alternative to swiping the card, but now presents a message saying the Scan To Pay feature is down for maintenance. It's been down for maintenance for more than a month now. This is important since the card relies on a magnetic strip, which has failed me more often than not. I never know if my insurance benefit will be accessible when I need it. This looks bad both for OTC Network and for my insurance carrier.
25 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVxGwPnyj2z4tml1TsrOTJYjH6oYIiYTEju4WsGHq5ZZ6Nlk1WK=s32)
Linda Stockdale
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OTC did respond to my review. After uninstalling multiple times and waiting a few days to reinstall, app is finally working properly. If I could give it a zero, I would. won't even open, so I can't scan any items. I've been trying for three days, just a spinning wheel and saying just a moment. I've uninstalled, which often helps when an app is having issues, but no luck. All the updates have made it worthless. It worked fine last year.
132 people found this review helpful
Interactive Communications International, Inc.
June 9, 2023
I'm so sorry to hear this, but we'd appreciate the opportunity to help! Would you be willing to send me an email at mbcsupport@incomm.com? We’ll work with you to resolve any issues as quickly as possible.