Royal Bank of Scotland

National Westminster Bank PLC

About this app

Everyday banking from the comfort of your home. Our app makes your day-to-day banking easy, quick and secure.

It’s available to customers aged 11+ with compatible Android devices and a UK or international mobile number in specific countries.

Please note that the app contains images when logging in, that may cause a reaction in individuals who are photosensitive. You can however switch these off for your device by visiting the ‘settings’ menu and the ‘accessibility’ menu where you will be able to find animation control settings (note this is not within our app but on your devices settings itself).

You’re in control of your money
From being able to quickly check your account balances and transactions, to moving money between accounts, sending money securely to others and paying someone new up to £1000 without a card reader or getting cash from an ATM without your debit card, our app gives you greater control of your finances.

You can manage your bills easily and check the details of Direct Debits and standing orders. If you need a hand with anything, our Secure Messaging tool lets you to contact us in-app for any extra help.

You’re protected by our secure banking promise
With our app you’re covered by our secure banking promise, which makes it one of the safest ways to bank. We monitor your account 24/7 for unusual activity and will refund any money paid out of your account as long as you keep your security information safe.

You can log in to the app safely with your fingerprint, face or secure passcode and there is always a confirmation check to make sure you’re paying the right person or business.

Find a new account to suit you
• Apply directly for a current account from the Royal Bank app (account eligibility criteria apply)
• Open and manage a savings account (account eligibility criteria apply)
• Apply for a lending product directly in the app (aged 18+ eligibility criteria apply)

Need help managing your money? Our smart tools are here to help
• Check your Credit Score
• Manage your spending and set budgets
• Lock and unlock your debit and credit cards
• Set travel plans
• Manage and store receipts
• Set savings goals directly in the app
• Add your loyalty cards directly to your app
• Important information for you
• There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.
• Get Cash - Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).
• Fingerprint and facial recognition are available on selected devices.
• Credit score available once opted in through the app, to customers aged 18+, with a UK address and is provided by TransUnion.
• Spending - You must be aged 16+. Only available for Personal and Premier Current accounts.
• You can freeze and unfreeze MasterCard credit cards and debit cards. 
• You can create one Travel Plan at a time, for a maximum period of 90 days, that include up to seven countries. Each country needs to be registered separately. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking, and only in your name. Joint account holders should register separately.
• Managing your receipts is available to Business Banking and Premier customers only.
• Savings goal available on instant access savings accounts.
• My Loyalty Cards is available to customers aged 18+.
Please make sure you accept the following permissions before starting: 
• Allow the app to communicate through your network
• To find your nearest cash machine or branch, you'll need to let the app find your location
• To 'Pay Your Contacts', the app will need access to your contacts list
By downloading this application, you are accepting the terms and conditions which can be viewed at rbs.co.uk/mobileterms. We recommend that you save or print a copy of the terms and conditions and privacy policy for your records.

Ratings and reviews

Not very intuitive, difficult to navigate, doesn't use conventional notation, all adding up to a. clunky, dysfunctional app. I have lowered my opinion of this app, while logged into the App I went on settings, I clicked on change password, was taken to a re register screen, no option to go back, locked out of the app and now having to register for mobile banking! Brilliant...NOT!!

Recently keeps crashing. Sent email as per advice for reporting issues. Zero response and still keeps crashing. No updates pending so its not an update requirement issue. RBS get it sorted please I've emailed as you have already been told ^ Now I can't get access app crashes after sign in. Now the app has crashed in entirety. On calling you I am met with a message saying the app is down I don't trust you one iota. We are in the middle of an unstable world. What is going on here!!!!

Works fine for basic banking functions, but if you need to use the app for slightly more complex things (depositing a cheque for instance) it's basically unusable. I've tried to deposit cheques multiple times and after the 10th photo being accepted only for the app to state there was a problem I had to give up and go to my local branch

What's new

• Get paid up to £500 by link or QR code, and from each person you split a bill with. Go to Payments, then Request money in your personal account.
• Easily switch your account to us via the app. Go to Account details, then Switch my account.
• Change your account type easily by using the new option within your current
account details.