USAA Mobile

USAA

About this app

USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families.

The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks.

USAA Mobile App features include:

-Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM.

-Insurance: Get an auto ID card, request roadside assistance and report a claim.

-Security: Use a PIN or device biometrics to securely log on to the app.

-Search: Find what you need with smart search and chat.

-Widgets: View your balance and transaction history on your home screen using widgets.


Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued, Guaranteed or Underwritten • May Lose Value 

Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.

 

Ratings and reviews

I dislike the new application update. I uninstalled and reinstalled to go back to the previous version. Will most likely end up un-installing altogether because it updates to the newer version. Which seems to have a lot less to it. I prefer to just use the mobile website if this is what the app is going to contain. Wish they would stop making major changes, especially once you've made an effort to learn the new changes, from a previously wonderful app.

I would really appreciate a place within the "My Card" section of the app to include a issue notice when your card is blocked or a transaction was under review. Complications arise so often that I would appreciate more visible notice when something comes up. Otherwise, the app is efficient and streamlined. Excellent.

Lots of server-side errors with not much detail. For instance, I've been sending messages for over 3 years to close out a claim, and to date no one has replied. The messages are there, easy for them to see, but they are not replied to. Simple transactions like paying bills or depositing checks is painful. When I spoke to a phone representative about how poorly the app works, she confirmed no one, from customer to customer service, can stand the app because it crashes and errors out constantly

What's new

We frequently update the app to provide you with the best experience. This update includes:

General bug fixes and performance improvements