My Spectrum

Charter/Spectrum

About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

The app only takes up the top half of the screen. What gives?? @JF I don't need any further assistance. There's nothing the support team would be able to do to fix bugs in the app except waste my time, I need you to forward my comments to the development team. These bugs shouldn't have gone into production and that's not my burden to fix, it's spectrum's.

The service is great, I think. Problem is, a customer service number isn't readily available on the app. Instead it prompts you to communicate with a bot, that sends you in circles and is time consuming.. One star for the APP. because of that. Any app can take your money online, so there's nothing special about being able to pay spectrum app. It would be nice if spectrum put their customer number on the app. Googling it, sometimes spoofers, hackers put fake numbers.

Xumo is a fraud. Everything about it is non functional. It was a lot easier to use the Spectrum DVR box. Thumoere are so many deficiencies in the X system that are too much to list. Bottom line, it needs to be revised and made more simple to navigate. I trid this system for too weeks before I finnaly got fed up0 with it. I'm cancelling it immediately .

What's new

Activate a new line, new device or replacement device by installing your eSIM from the My Spectrum App homepage notification or Activation Dashboard.
If you need assistance, please sign in at Community.Spectrum.net/discussions and select "Ask a Question".