JPay

Jpay Mobile

About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

Ratings and reviews

For some reason, the option to send an email is missing. What's up with this app? This issue is happening for anyone who has a LO at Sussex 1 in VADOC. The whole email option has been removed from the app and online. I swear it's always something with this place & JPay needs to address these issues quicker instead of sending us the same, blanket, response.

I have been using this app now for 4 years. In the beginning, it was fine. I was receiving my alerts. So I knew I had a message all that good stuff. Now half the time when I try to open the app, it's glitching, and I literally have to wait until it stops blinking to enter my info. These last couple days, it had to be something going on with the whole system because I couldn't log in to jpay or securus.

Works when it wants to. It's such a great app and convient. But only when it works. A lot of times I get notifications about messages and I can't open them through the app. I can't refresh the page. Closing the whole app and restarting it doesn't make it better. It just gets stuck on the loading page. Love the app when it works. But there's definitely more times when it doesn't.

What's new

Minor bug fixes and improvements