DBS digibank

DBS Bank Ltd

About this app

SET UP YOUR DIGIBANK APP IN UNDER 3 MINUTES. (3 STEPS)
- Step 1: Download DBS digibank app
- Step 2a: Existing customer: Register with your DBS ATM/Debit/Credit Card number and PIN, or via SingPass Face Verification (Singaporean/PR only)
- Step 2b: New customer: Sign up with MyInfo and start banking with a bank account, debit card, PayNow and PayLah! (for all nationalities – NEW!)
- Step 3: Set up your Digital Token and you’re done!

EVERYDAY BANKING MADE SIMPLE.
- Peek at account balance without logging in
- Open just one fixed deposit account for all currencies and change your maturity instruction in real-time
- Apply for accounts, loans and credit cards
- Get multiple products and services at one go with Starter Packs
- Transfer money overseas with DBS Remit – same-day transfers, S$0 fees
- Save time with Smart Shortcuts, based on your top actions
- Move seamlessly between digibank and PayLah! with just a one-time login

SMART SERVICES PERSONALISED TO YOU.
- Manage money better, from paying bills and subscriptions, to tracking cashflow and growing your money with personalised insights
- Get reminders on upcoming payments, insights on possible duplicated payments and sudden bill increases
- Verify your transactions securely with Digital Token
- Chat with digibot for help on your account, transactions, or even loan application – on-demand 24/7
- With the new insights tab, you get improved links and prefilled information. We’re making the next step in your banking journey more convenient, so you can focus on what matters the most.

NAVIGATE MONEY WITH CONFIDENCE.
- Investing in digiPortfolio has never been easier. You can now invest in new portfolios or monitor existing ones on-the-go.
- Get a financial overview with personalised insights to help achieve your financial goals on our newly designed dashboard
- View 'Your Net Worth' to see the big picture of your money, including other banks and government accounts
- Make your money work harder with Singapore’s first digital investment advice feature
- Looking to buy your first home? Simulate how this goal affects your future cashflow and CPF balances 10, 20 years down the road

SUSTAINABILITY MADE EASY, AFFORDABLE AND MORE REWARDING
- Living sustainably doesn’t have to be inconvenient.
- Track, Offset, Invest and Give Better with just one tap.
- Learn how you can lead a greener lifestyle with bite-sized tips on-the-go.
- Gain access to green deals right at your fingertips.
- Make the world a better place with DBS LiveBetter!

Ratings and reviews

Ever since the DBS server interruption in Nov 2021, it has been impossible to contact customer service through the DigiBot feature. Even after reinstallation, it's still no use. The app just hangs. Also, there is absolutely no reason to ask for phone contacts and phone media to complete app installation. As other users have said, it's too invasive and unnecessary.

Sends me a lot of promotional messages (i.e. "Looking to upgrade your iPhone? Get up to $100 off instantly..."). This is supposed to be a banking app. I expect messages related to my bank transactions or security messages. Not ads. Not spam. In the end, this just results in users like me blocking all notifications from DBS, which might result in security risks, since users might not receive important notifications. Instead, DBS should consider adding notification channels so that users can selectively turn off certain types of notifications they are not interested in.

Several issues with the usability. 1) "Scan & Pay" in the main screen: after scanning, I am only presented with options to login using SMS OTP or bank token. I am unable to log in using my fingerprint. 2) Leaving the app without logging out: the next time I perform any action I am shown a session timeout prompt. If I tap "Continue banking", I still cannot perform any action. It will bring me to the session timeout screen again.

What's new

This version includes fixes, performance improvements and enhancement to security capabilities for supporting payment services and more.