BCBSIL

Blue Cross and Blue Shield of Illinois

About this app

The BCBSIL app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.

Members Features:

Easy Access:
• Login or obtain login help
• Register

Claims
• View claim overview and line item details

Deductible
• Check deductible and out of pockets amounts
• View amounts at the individual and family levels

Find A Doctor
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish

Coverage Details
• View medical benefits and copay levels
• View Prime pharmacy benefits and copay levels

ID
• View temporary ID for subscriber and dependents
• Send ID via email to your providers

Languages supported: Spanish and English

Ratings and reviews

Provider finder tool is rubbish -- crashes frequently, returning "no providers found in your area" when repeating a search that has previously given a list of providers. Often providers are no longer practicing at that location & haven't been for a very long time. Others simply aren't accepting BCBSIL & the list hasn't been updated to reflect only current providers. Maybe ⅓ of providers are actually in network and at the location listed. Makes it very difficult to actually USE my benefits.

I started having issues with the app and website in November. I called customer service and they ran me through the gamut. Reset my account, cleared every cache on every browser, tried to get in from several different devices (app and website). The initial page would load but the claims area and search for provider area would give a "cannot load, try again later" message. Finally they set me up with a new account and password. It worked for 5 minutes and now same error. It is February.

Mdlive used to work in the app. But now it doesn't let me upload photos even with permissions. The whole app is not very user friendly. It's not particularly smooth and never use a back button when searching for providers. The user experience is somewhat a struggle. App design can be better. Functionality can be at times challenging. Cost estimator is very limited. List of providers can be better with MAP integration.

What's new

General improvements and bug fixes.