Violetta Houle
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For android the app works sporadically. Needed to uninstall and reinstall but still can't log in because it's not showing any hotel. Very frustrating. They don't give out paper maps but without the app it's difficult to navigate a huge property. Missed out on dinner reservations. Please fix this asap. My husband was having issues on apple phone as well.
6 people found this review helpful
Iberostar Hoteles y Apartamentos, S.L.
22 April 2024
Dear Violetta, Thank you for sharing your feedback regarding our app. We have forwarded your comments to our technical team for revision. We apologise for any inconvenience. Kind regards, Quality Manager
Amanda A.
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Edited 2/23/24: The app starting working again after 2 days I was back in. However, the calendar of activities wasn't coming up. Overall - when all the function work this can be a great app. Keep working on it! I would like to see the option to schedule room service (or at least breakfast) and also to just order coffee if I wanted, that would be nice! *OLD Review* This won't go past the "enter hotel, name and room. It crashes. I can't select a hotel. Rebooted 10 times.
4 people found this review helpful
Iberostar Hoteles y Apartamentos, S.L.
23 February 2024
Dear Amanda, We are sorry that you are having issues with our app. We have forwarded your comments to our technical team for revision. Thank you for bringing this to our attention. Kind regards, Quality Manager
Clint Berger
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Unfortunately, at least on Android, the app freezes, puts you in screens that don't allow you to exit (must close and restart the app), changes from English to Spanish on some pop-up windows, errors out when trying to download hotel property info for offline use, and doesn't allow changing qty's when ordering room service. Would have used the app more if it weren't for these issues. Resort is amazing, but app falls a bit short.
14 people found this review helpful
Iberostar Hoteles y Apartamentos, S.L.
29 November 2023
Dear Clint, Thank you for taking the time to share your experience with us. We apologise for any inconvenience, we have forwarded your comments to our technical team for revision. Kind regards, Quality Manager