One Talk

Verizon Consumer Group

About this app

Verizon One Talk:
Voice, video and messaging business solution

Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future.

One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go. Easily manage features from the Verizon One Talk web portal or mobile app.


One Talk includes multiple user device & app options:

* Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.
* Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.
* Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.
* Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.

One Talk has 50+ powerful features to enhance communications, providing:
* Robust calling options. Provide flexibility and a better calling experience with options to use VoIP calling or your native phone number connection for best reliability.
* Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM), voicemail and calling on a single app.
* Contacts: Easy message your colleagues by using the One Talk directory and popular cloud contact services.
* Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.

Get started:

1. Subscribe to the Verizon One Talk service
2. Install the One Talk app. Enter your One Talk phone number. Request PIN
3. An email will be sent to the email associated with your number with an activation PIN. Enter your PIN and complete setup
4. Start using the One Talk App for calling, video and messaging.

One Talk Terms and Conditions Apply. See OneTalk.com for more information.

Ratings and reviews

Fails to ring or transmit incoming text messages. I'm so mad. I run a business and this looses me money! This app should be free until you can ensure our clients can actually connect with us. Missed calls, missed messages, contacts do not sync still from device to device... even after I select "business". Call log is useless. It seems like we are the testers of this project. Except, we pay to test their products. Not the other way around.

Verizon has made setup for this app very complicated and I ran into several things that didn't work right. Their customer service isn't trained well to help with this service. When they didn't set it up correctly, it caused my text messaging to stop working. It was such a headache, after 3 days I had them discontinue the service and I'm uninstalling the app.

I love the ability to use my personal device with my work phone number. That is a great feature and the MAIN point of the app. However, the user experience is buggy and low quality. Issues: I use the call-through option. Call history is wildly unpredictible. Half my incoming calls are tagged as outbound. A quarter of my calls aren't logged at all. My main dialer app does not recognize OneTalk contacts, so I only see a phone number. I hope these get fixed in the future. Otherwise, it functions.