Liberty Mutual Mobile

Liberty Mutual Insurance Company

About this app

Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with touch or face recognition. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving by participating in RightTrack. RightTrack runs in the background and automatically captures driving information using sensors.

We’re here for what you need

Take care of what’s important, quickly and easily.

● Access and download digital ID cards
● Get to know your coverages and receive customized recommendations
● Save money with our safe driving program (in select states)
● Sign up for paperless billing, Autopay, and push notifications
● Add drivers, update mortgage lenders, and make other policy changes
● Access and electronically sign important documents

We’re here when you need it most

Find on-the-go help in the moments that matter.

● Tap to call for emergency Roadside Assistance
● File a claim and get real-time status updates
● Upload pictures of damage and get a repair estimate quickly
● Schedule a damage review or request a rental vehicle
● View estimates, track repairs, and review claims payments

Permissions needed for RightTrack users

● RightTrack uses foreground services to enhance user safety, ensure accurate trip recording, and provide valuable feedback to the user regarding their driving behavior. It's essential for detecting when you start a drive and to accurately log the route taken, driving behavior, and other relevant metrics.
● The service is activated when you begin driving. This is detected through user interaction with the app and/or automatic detection algorithms that recognize driving activity.
● RightTrack collects data such as speed, acceleration, braking, and route information, which are needed for assessing driving behavior and providing feedback for safer driving practices.

Ratings and reviews

When phone is off and in my pocket it should NOT be reading that I had a 2-3 phone occurrences! This happened in several trips so far. WTH!? Plus, being out in Timbuktu while another was driving, it'll 'read a trip', but won't let you edit it as not being a driver due to connectivity. 😡 Why? NOT HAPPY Plus, it downs your score for hard braking when you don't brake hard, then your score never goes back up for 'good driving'. All unconfirmed trips that you confirm don't always get confirmed.

I tried making changes to my policies and got kicked out twice after having selected all my changes. I had to restart all over again, then after the second time, it wouldn't let me activate my changes so I ended up having to call and speak to a representative who luckily was very pleasant and helpful. The app was a waste of my time.

App used to work great but now it never loads anything. I either keep getting "something went wrong" or it just keeps spinning. This has been going on for months. Cache cleared, uninstalled/re-installed app, rebooted all MULTIPLE times. Website doesn't open either. I just get a blank white screen. No one ever responds for help either. With what they charge for insurance you would think their app and website would work properly.

What's new

Some helpful updates: If you’ve got an eligible property claim, we made it easier to view your contractor details. Plus, some users might notice easier navigation to billing and policy change.