Kurt Westbrook
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Nice generic response that doesn't address the privacy issue. Not just my problem. What a terrible app. One I can't even log into this app. Two when I enter password it shows on screen. Not supposed to. Which means it remembers it in my keyboard. A major security breach. Should really make sure this works right before sending it out to users.
15 people found this review helpful
Total Wireless
11 June 2024
Hi, Kurt Westbrook. We sincerely apologize for the troubles.We'd be happy to take a look into this for you. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text REWARDS to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Dianne
Last Man (LastHope)
Went from Perfect to Garbage. Total wireless was, in fact, a good and affordable service for phones, but now that "Total by Verizon" but their hands on, somehow the service started getting bad, and getting worse every month it passes, and i kept getting recommended to get a "better" pland for a "better" service. Which is almost 3 times more than what i was paying before. If im getting a new plan, i just got to another company, Verizon is sneak and expensive, which is why i was on total wireless.
19 people found this review helpful
Total Wireless
30 May 2024
Hi Last Man (LastHope). We are still working on improving our products and services to serve our customers better. Feel free to visit our website for more information about plans and services we offer. We will forward your suggestions to our direct team. Should you have questions, please let us know. ^Mark
Amy Dempsey
The app worked great for the first eighteen months i used it. I didn't have any trouble with it. But here recently I've been experiencing trouble with it. For example the rewards points program thst is a feature of the app,. For the month of march i had tallied up over a thousand points. But when i refilled my service for the month of April.. my points had been reduced to having only five hundred. And I had not redeemed any of my rewards points.
20 people found this review helpful
Total Wireless
27 April 2024
Hi Amy Dempsey. We apologize for any inconvenience. Allow us to straighten out this issue. Please chat with us at https://www.totalbyverizon.com/support/contact-us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611 to use our self-service menu. Thank you. ^Arianne