hvv - route planner & tickets

Hamburger HOCHBAHN AG

About this app

Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket.

THE KEY FACTS🔝

• NEW: Receive push notification in case of interruptions
• Use the route planner for Hamburg & surrounding areas
• View timetables & journey planner in real-time
• Check the tariffs for your connection
• Buy mobile tickets - payment via PayPal available
• Get a 7 % discount on single & day tickets
• Bookmark lines & places
• Create alarms for departures & exits
• Use the hvv App also in dark mode

ROUTE PLANNER AND TIMETABLE 🗺
Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster.

BUY A MOBILE TICKET 🎟️
As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets.

7 % DISCOUNTS ON MOBILE TICKETS💰
Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount.

BOOKMARK DESTINATIONS & LINES⭐
For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey.

DEPARTURES NEAR YOU🚏
You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections.

ENABLE CONTACTS & SHARE CONNECTIONS📲
Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar.

TRAVEL INFO & DISRUPTION MESSAGES⚠️
Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via a push message. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation.

Do you still have questions? Our chatbot will be happy to help you. 💬

ALSO INTERESTINGℹ️
Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app.

FEEDBACK🔈
Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to [e-mail].

Ratings and reviews

The recent update was a case of design edging out function. For a sleeker interface, I lost recent trips, realtime updates on my train or bus, and the ability to buy a ticket for a specific journey. I would much rather go back to the old graphics, because I used all these features regularly.

This app has seen a lot of growing pains. The current version is a major improvement over previous releases. It's great that you can save journeys, see cost options for tickets, and check nearby departures. The most recent fix seems to finally allow the app to tell you if a saved journey has changed (delay/cancellation), which is a big improvement. The app still doesn't give realistic suggestions regarding transfers, and the app info and the info at the stops/stations are often different.

I am a bit disappointed by the recent redesign. Two of my mainly used features are gone: a 'via' station & saving routes so I can view them later/ see where the train is currently With the redesign I can only buy tickets after selecting a route, but I dont need to buy one, I just wanna save that route. Also I just noticed I can no longer see where the train I am riding is nor the delay (if any) it has. I think the best part is the option for wheelchair users which just turns up the contrast LOL

What's new

We have made minor improvements to the app and fixed bugs.