Draco Pierson
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Useless customer service. They don't have a purpose. Whenever they mess up an order (missing items, 1 hour non-delivery, incorrect order), which is often, they don't resolve anything. Absolutely no point in having a customer support option if their only solution is call the store every time (who doesn't call even though multiple chats say they will.) Better to order through other apps like foodpanda, you get better deals and if they mess up the order (rarely), it gets resolved within the chat.
2 people found this review helpful
Reena Alaman
Please fix bug. "Delivery on its way" notification is still up, been a few days now. But already received the order, no issue. I can't find an option to click to indicate I received the order.
4 people found this review helpful
Golden Arches Development Corporation
28 October 2024
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!
Khris Baron
I have a strong internet connection that can stream 4k in youtube and works well with other apps. But when I open this delivery app, for some reason it does not load any of the items. And when I got to place my orders and opens the cart/bag, it does not match the number of my order. Don't waste your time with this app. If you want to order food for delivery, just use the site from you browser, it works better than this app.
42 people found this review helpful
Golden Arches Development Corporation
24 October 2024
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!