Froodie Tooth
Honestly this app is useful because of its functions but the functions work POORLY. Integrating the top up function is great, but once I top up my card I still can't tap in anyways. It reflected the topped up value, but it's not instantly updated when I tried to tap in. Ezlink was so much better. Another time I topped up the card through the top up function but the topped up value was not reflected at all. This function needs serious improvement. Disappointing.
Ming Sim
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The trips are not updating in a timely manner. Hours after trip ends is not timely. Was forced to switch over from the other app and while that one was not perfect at least I get timely updates and alerts about 80% of the time, usually when I am still near the bus stop after alighting. There has been no change in my travel habits and cards used. Only thing new is this app.
6 people found this review helpful
SimplyGo Pte. Ltd.
27 October 2024
Hi Ming Sim, thank you for the feedback. We will look into improving the app experience. If you still encounter issues, do contact us at 1800-2255 663 or PM us on Facebook or Instagram @SimplyGoSG so we can assist you further.
Jerry S
With the new September 2024 update, the Simplygo app now incorporates features from the Ezlink app along with its inconsistencies. For instance, to add a new MasterCard number you have to first delete the old number, but you cannot do that within the Top-up view as the "save" button is somehow disabled when you add two similar cards. You have to delete the old number within the profile view, before adding the new number. Not intuitive at all.
28 people found this review helpful
SimplyGo Pte. Ltd.
14 September 2024
Hi Jerry S, thank you for the feedback. We would like to assist you in resolving the issue. Please reach us at 1800-2255 663 or PM us on Facebook or Instagram @SimplyGoSG. Thank you.