
Lego “LegoLoco7” Loco7
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EDIT: upon reinstalling the app, it loaded correctly after it attempted reloading a couple of times by itself (which is what it did last time, but failed/crashed). now to review the actual product, i've generally enjoyed it, but i'm disappointed with the limit on how long inactive chats last. i didn't expect to lose any, but i did, which is sad. i personally think they should last for at least 30 days (a month) for free members, rather than just 7 days (a week) as another review suggests
16 people found this review helpful
That doesn't sound right. Could you share more details about the issue? Are you receiving any specific error messages when trying to run Lumo? Do you have any antivirus or firewall software installed on your device? Have you tried reinstalling the app? Contact us at https://proton.me/support/contact?topic=lumo so we can help.

Vince E
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Generally seems pretty good, and it appears that the team is making quick improvements. However the weekly prompt limit on the free tier isn't very generous. It would be great if there were additional tiers for existing proton subscribers to further try it, before adding another subscription... especially with other free semi-private options like duck.ai that don't appear to impose any limits.
16 people found this review helpful
Proton AG
9 September 2025
Thank you for your review. We've shared your feedback with the team accordingly.

Neil
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Edit: Lumo has improved a lot, but there are still mistakes, and a high price for what you get. I'm on a duo plan as of now, and hope that there will be adjustments to lumo for paying users. First review: Lots of mistakes, fails to answer, requires additional subscription to protons unlimited plan for unlimited access, very high price compared to what you get.
18 people found this review helpful
You can use the thumbs down button under the response to share your input with us about any inadequate responses. Our team is looking into these reports for future improvement. On another note, adding Lumo would require raising the price of Unlimited due to the cost of AI, so our current plan is to keep Lumo standalone rather than raising prices.