MyFrontier

Frontier Communications

About this app

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips.

The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features.

Services:
- Get personalized rewards, discounts and offers - Manage your Frontier services
- Upgrade your plan with add-ons and higher speeds

Billing and Payments:
- Make a one-time payment
- Set up Auto Pay
- Sign up for Paperless Billing
- View billing and payment history
- Compare current and past statements

Troubleshooting:
- Check for outages
- Track your orders and trouble tickets
- Reboot your gateway or TV Set-top box
- Get 24/7 help with our virtual assistant

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Ratings and reviews

This app is incredibly user unfriendly. There are no phone numbers to call, only an AI assistant that loads about half the time giving half answers. They assigned me a trouble ticket number but absolutely no way to check that number in the app, or anywhere else for that matter. Frontier service isn't that bad, but this app is awfully designed. I'm sure that's the point though.

This app is barely usable as is when forced to contact support or quickly reboot your router. However now it's completely inaccessible for a week because it's been disabled server-side! Are you kidding me?? Don't turn it off remotely when you're claiming you're "in the process of updating the app". That's NOT how you do things!

I've not been able to log in for over a year. Between the lack of technical support and the ABYSMAL billing dept, I'm now looking for a different ISP. I am 100% willing to pay extra to actually have useful mobile app/website and support team. If there were an option to NEGATIVE stars I would. In today's professional world there is NO reason an ISP should be having this amount of trouble with their system.

What's new

- Added an additional touchpoint to easily upgrade your speed plan.
- Customers can now access relevant content instantly from external links.
- Performance enhancements and bug fixes.