NatWest Mobile Banking

National Westminster Bank PLC

About this app

Did you know that over 10 million customers now use the award-winning NatWest mobile banking app to access their account every day? Download our app today to make your day-to-day banking easy, quick and secure. 

Why the NatWest app? 
• Set up current, savings and student accounts instantly 
• Enable multi-factor authentication (MFA) for better security and send high value payments in-app, amend payment limits and more 
• Apply for Buy Now, Pay Later (BNPL) 
• Split a bill by sharing a payment request link with multiple people at once 
• Get Cash in emergencies with a unique code without using your card 
• Save your spare change with Single or Double round ups 
• Discover our additional apps and services, including mortgages, home and life insurance and loans in one place 
• Favourite payees to send money faster 
• Calculate your carbon footprint and track your progress  
• Budget easily by managing your monthly spending and set categories 
• Add predictions and learn how your financial decisions can affect your credit score 
• Set up an instalment plan to repay a credit card purchase over a set period 
• Add your other bank accounts and see them in one secure place 
• Freeze and unfreeze your credit or debit cards at any time 

Apply for a Premier account 
• Premier Select account – a premium account with no monthly fee 
• Premier Reward account – For £2 a month you’ll get £9 a month back in rewards, earn at least 1% at partner retailers per transaction and much more  
• Premier Reward Black account – for £31 a month you’ll get airport lounge access, travel and phone insurance, 24/7 concierge service and much more 
Apply for a student account 
• Open an account today and receive £80 cash and a free Tastecard  
• Apply for an interest-free overdraft of up to £2000 
Important things to know 
• There is a maximum of 5 payments totalling £1000 per day. You must be 16+ 
• Get Cash - Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked) 
• Touch ID and Face ID are only available on selected devices. 
• Credit score available once opted in through the app, to customers over 18, with a UK address and is provided by TransUnion. 
• Spending - you must be aged 16+. Only available for Personal and Premium Current accounts. 
• You can freeze and unfreeze MasterCard credit cards and debit cards. 
• You can create one Travel Plan at a time, for a maximum period of 90 days which include up to 7 countries. Each country needs to be registered separately. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking and only in your name. Joint account holders should register separately. 
• Managing your receipts is available to Business Banking and Premier customers only. 
• Our app is available to customers aged 11+ with compatible Android devices and a UK or international mobile number in specific countries.  
Please make sure you accept the following permissions before starting: 
• Allow the app to communicate through your network 
• To find your nearest cash machine or branch you’ll need to let the app find your location 
• To ‘Pay your contacts’ the app will need access to your contacts list 

Please note, the app contains images when logging in that may cause a reaction in individuals who are photosensitive. You can switch these off for your device by visiting the settings menu and the accessibility menu where you will be able to find motion and visual control settings (note this is not within our app but on your devices settings itself). 
To download the latest app version, you should have an Android device with OS - 7.0 and above.

By downloading this app, you’re accepting our Terms and Conditions, which can be viewed at natwest.com/mobileterms. Please save or print a copy along with the Privacy Policy for your records.

Ratings and reviews

I have been with NatWest for years and using the online banking app for years with no problems. However, I am having a reccurrent problem with the biometric face recognition where it doesn't recognise my face and keeps locking me out of my account after the total number of attempts is reached, which is extremely frustrating. This needs to be fixed as it's stopping me from being able to make some payments etc.

The initial sign in process is hit and miss, and the credit score feature is not up to date. I've also been charged for a balance transfer which was supposed to be free, and the initial 23 months of transfer eligibility is now 3 months. I've only just opened the account and already they are back tracking on what they first offered.

Most of the time when U try to open this app a page comes up saying something went wrong and service status update. I check and there is no updating at that time. This means I have a bank I can't use as Natwest has closed all the branches for 20 miles. I will have to change to a bank with a reliable online interface as I can't carry on like this. I have tried uninstalling and reinstalling.

What's new

• You can see more credit card transaction info, such as logos and maps, to help you recognise them.
• Now it’s easier to get extra help with your banking. Go to your Profile, then tap Banking My Way.
• Get important credit alerts in your app and see what’s affecting your score. Provided by Transunion.
• View your free credit score and full report when you opt-in via the app. Provided by Transunion.