Angela DeBoer
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just completed session 8 yesterday. I go to listen to the recording today and all my information is gone. All my work is gone. I cannot retrieve anything. I feel like all my work was for nothing. I spilled myself into this and now it's all gone. There's no troubleshooting. There is no customer support. The app says the recording was completed but when I go to click on the recording it says there is nothing there.
US Department of Veterans Affairs (VA)
19 July 2024
We're so sorry to hear you had trouble retrieving your data. Please contact our team at mobilementalhealth@va.gov so we can gather more information and help troubleshoot.
Yvette Dial (Dial_Child)
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This is a great app for Prolonged Exposure Therapy! It's easy to use, easy to follow, has all the instructions my Therapist emails me, allows me to create accurate next appointments, sync's with the homework & assessments, and allows recordings of the sessions!!! The only thing missing is a way for my Therapist to get my progress.🤔 There should be a way to send updates or give the provider access. 😕
A Google user
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While it started out looking like a great app, but it quickly went down hill. Reasons: . If an error is detected after being marked completed, it cannot be corrected. . Cannot upload or download imaginal into and out of recorded session to save phone space. . Cannot delete erroneous data in in vivo. .If the therapist changes the next appointment to an earlier date, user is unable to change the appointment because the dates between the last and next appointments are grayed out. This could be a really good and helpful app if the user had more control over the entries (e.g. if a veteran wakes up in the middle of the night and goes back to bed at a later time, it is difficult to start a new entry for the same date). The app should be more user friendly.
51 people found this review helpful