VA Video Connect

Name: VA Video Connect
Availability: InStock
Rating: 4.530997276306152 (7431 reviews)
Author: US Department of Veterans Affairs (VA)

US Department of Veterans Affairs (VA)

4.5

7.43K reviews

Government

500K+

Downloads

Everyone

About this app

The new VA Video Connect application for Android expands VVC capability to Android users. VVC Android connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. The app makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from Android mobile devices.

Updated on

Apr 3, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App activity and App info and performance

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.5

6.91K reviews

Autumn

July 5, 2023

So here's the issue. It works fine when in the process of making calls. After leaving a call, my microphone will no longer be usable, period. Not for Google assistant, nor for calls or anything. My microphone is completely disabled. I even tried changing settings in my phone, or force closing this app, it did not work. I have to restart my device to get my microphone to work again. I have a bad memory, so I may forget, and then when I make or receive an important call, nobody can hear me.

144 people found this review helpful

US Department of Veterans Affairs (VA)

August 1, 2023

Thank you for letting us know you repeatedly lose use of your microphone after your appointment ends. We have shared this information with the team to help them investigate further.

Evelyn Burns

June 8, 2023

I've tried this app on multiple different devices for several different appointments...I can hear my provider but they can never hear me. I've checked my settings on all the devices (cell phone app, tablet, computer) and it still never works. I'm a tech savvy person and have tried connected to different networks. Have had all telehealth appointments scheduled for in person from now on. The WORST APP EVER!!!

223 people found this review helpful

US Department of Veterans Affairs (VA)

June 21, 2023

We're sorry you have had difficulty sharing audio with your provider. Please contact the Office of Connected Care Help Desk (866-651-3180) for assistance. They can set up test visits with you to ensure your audio is being shared.

Greg Berdan

January 10, 2025

Works pretty well. If you're using any Bluetooth devices like key boards or a mouse that go to sleep on you, it does cause a disconnect from your session. It does reconnect easily though. Audio issue: for some reason it wont stream through my hearing aids like my music and system sounds do. Most apps with audio stream without issue. So far this app and my voicemail app are the only ones that just don't work that way. Not a problem using the speaker phone audio though.

93 people found this review helpful

US Department of Veterans Affairs (VA)

January 24, 2025

Thank you for telling us about your experience. We have shared your review with the product team so they can investigate further. In the meantime, please contact the Office of Connected Care Help Desk at 866-651-3180 to help troubleshoot. They can also run test calls to help ensure everything works as it should before your appointment.