
Amber Haubenchild
I have had to cancel several therapy appointments due to the new update. I have uninstalled and reinstalled the app, cleared the Data, cleared the caches and still nothing. All I get is the blue screen to log in on. I've called IT and they said "If you have an Android phone or a Samsung phone we know there are issues and we don't have an ETA when this will get resolved." Thanks 5 really looking out for us veterans who actually need these appointments!
10 people found this review helpful
US Department of Veterans Affairs (VA)
August 10, 2026
We're sorry for the trouble you've had connecting to your appointments, and we understand how frustrating missed therapy sessions can be. We have shared this with the product team. Please contact the Office of Connected Care Help Desk at 866-651-3180 (available 24/7) for further troubleshooting assistance.

R.B. “MarineDiablo007” MD007
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many issues and no way to ask for tech help or suggest better updates. Can't rotate screen for better viewing experience. If you bring up your tab and scroll into another app (like canceling a call) camera turns off automatically on both ends which forces you to log out and log back in if you are in a meeting where camera must be turned on (Dr appointment or group meeting). You cannot zoom in or out. Unlike ZOOM, you cannot opt to see ONLY the presenter if in a group meeting. Many more issues
5 people found this review helpful

Autumn
So here's the issue. It works fine when in the process of making calls. After leaving a call, my microphone will no longer be usable, period. Not for Google assistant, nor for calls or anything. My microphone is completely disabled. I even tried changing settings in my phone, or force closing this app, it did not work. I have to restart my device to get my microphone to work again. I have a bad memory, so I may forget, and then when I make or receive an important call, nobody can hear me.
178 people found this review helpful
US Department of Veterans Affairs (VA)
August 1, 2023
Thank you for letting us know you repeatedly lose use of your microphone after your appointment ends. We have shared this information with the team to help them investigate further.