MTA TrainTime

MTA (Metropolitan Transportation Authority)

About this app

The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.

• Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
• Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once.
• Save your frequent trains for easy access
• Share trips with family and friends so they know when to expect you
• Follow your trip with real-time GPS tracking, updated every few seconds
• See the layout of your train and how crowded each car is
• Chat with a customer service representative for either LIRR or Metro-North within the app

Ratings and reviews

There doesn't seem to be a way to create an account for this app. The app says 'you can create an account on the previous page', but it lies. I'm tired of digging through links & menus. Somebody seriously dropped the ball when it came to usability testing! Hopefully the MTA will roll its payment terminals out to the metro north system soon, so we'll be able to just tap to pay for the train like in civilised countries. Then we won't have to stuff around with these silly propriety apps any more.

Constantly malfunctioning. I've had to pay for tickets ON BOARD because the app doesn't open or load. Yes, very convenient when it works but if u can afford to, pay at the station for a physical ticket. If u don't use it, it's good for a year!!! Tickets you buy on the app are only good until the next morning at 4 AM.

I wish I read the reviews before I tried using the app. Which usually I do. All the negative reviews are accurate. The double one way tixs (same stations) when you purchased round trip. The $10 fee when you're under 2 minutes. Traveling with daughter and two grandkids for an afternoon in the city. Afraid of what will happen when I actually use the train in a few hours! Again, based on the bad reviews that are so far correct. I will never use this app again.

What's new

This version makes it easier to find the trip you're currently on, enabled by your location and realtime train data, and also includes several performance improvements to ticketing.