
Tygre Westerfield
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this app has gone further and further Downhill. I will no longer be using it, as I literally can't use it anymore; it doesn't even connect to the drivetrains anymore! I have tried everything from unpairing the system, to unpairing the system from the app, to deleting the entire bike. I love the shifting and I used to love this app. but no longer. it also completely stopped doing it's automatic shifting when I get high enough in the cassette; which was honestly a need for me as I am used to a 1x
9 people found this review helpful
We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue.

D G
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The app lacks basic functionality. It won't record any data unless you connect it to a bike computer head unit. Why can't it just use my phone GPS? What's the point of having this app on my phone if doing anything with it requires a bike computer? My phone is infinitely more capable and powerful with more sensors than a bike computer, but the app doesn't take advantage of any of that. It also won't integrate with data Strava or any other app. It will only work with a dedicated computer.
4 people found this review helpful
Thank you for the feedback! We are always working to make the app better. Happy riding!

Darius
Literally, I have tried everything I could do to try and connect to my rear derailer so I can fine-tune it. Nothing but connection errors time after time. Honestly, a year ago, when I got this system, I loved it. Now that I am unable to do something as simple as fine tune, my rear derailer, I absolutely hate it. Honestly, I will not go with nor recommend SRAM for quite some time until I hear that they address these ridiculous connection issues. If they ever do... so long, dear friend.
14 people found this review helpful
We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue.