OneService-Serving Your Estate

Ministry of National Development (Singapore)

About this app

The OneService App is a convenient platform that allows you to submit feedback anytime, anywhere.
- Improve your neighbourhood by submitting feedback

Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks Board (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)

FEEDBACK
For feedback on the OneService App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email [e-mail]

TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://go.gov.sg/osappterms
URL for Privacy Policy:
https://go.gov.sg/osappprivacystatement

Ratings and reviews

auto chat bot replies. and there is re-submit case button. they automatically close cases even though it is pending/unresolved. UPDATE: still autochat bot replies. no real agent resolving the issue. no action being taken. cant even resolve the simple smoking issue (lots of cases)

Me too, having problem access. It requested for Singpass login. I have done that for more than 4 times. It keeps prompting connectivity issues or Singpass issues. What's going on? NEA website suggested reporting of pest issue to go via this app, which I have found rats at an eatery, but I can't even login...

To staff-in-charge, I would appreciate if you look into these features for the apps : 1. To provide Mandarin words,and feature . 2. Font size adjustable feature . These two features will provideo more benefits for senior citizens. Thank you .

What's new

- Features and Security Enhancements
- Bug fixes