Online Portal by AppFolio

AppFolio, Inc.

About this app

The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

• Pay rent or dues and set up automatic payments
• Submit and monitor the status of maintenance requests
• Access important documents like inspection reports for tenants and meeting minutes for homeowners
• View and download your lease agreement
• Homeowners can submit architectural requests and view association-related events

Ratings and reviews

The site let's you put a charge card in so it can be automatically paid, but when you want to stop it and remove your information it still takes $1.02 (at least on my account), out every month. You can't even call them to remove your charge card info, even though they have a phone number listed for the app developer. The reality company can't even do it so I wish I could report them. When the site gives you the option to remove that's a lie it is still there and charging your card.

I use this app because I have to, not because I want to. It's buggy, and often has display glitches, but is ultimately functional. The biggest problem that needs to be fixed is the payment process. If you make a mistake in entering the payment parameters, there's no recourse, or way to cancel the payment. When you submit the payment, you should be presented with a confirmation screen that shows your payment parameters before proceeding to to actually submit the payment.

This app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid. My account was frozen until the issue was addressed. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge. Tenants aren't able to contact this company!

What’s new

Bug fixes and performance improvements