Online Portal by AppFolio

AppFolio, Inc.

About this app

The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

• Pay rent or dues and set up automatic payments
• Submit and monitor the status of maintenance requests
• Access important documents like inspection reports for tenants and meeting minutes for homeowners
• View and download your lease agreement
• Homeowners can submit architectural requests and view association-related events

Ratings and reviews

I use this app because I have to, not because I want to. It's buggy, and often has display glitches, but is ultimately functional. The biggest problem that needs to be fixed is the payment process. If you make a mistake in entering the payment parameters, there's no recourse, or way to cancel the payment. When you submit the payment, you should be presented with a confirmation screen that shows your payment parameters before proceeding to to actually submit the payment.

Why can't I set a recurring payment based on day of the week instead of only by date? Being able to set a payment every 25th of the month or whatever is useless for spacing out payments. There should absolutely be a recurring payment option for ever week, two week, four weeks, etc. Most people get paid based on day of the week (every other Friday, etc) not based on date. It is very confusing and frustrating that the only option is a recurring date.

The app has worked well for submitting payments and maintenance requests. But as of the end of this month (July 2023) they will now be charging an additional fee for all forms of payment. Previously there would be a fee for using credit cards and debit cards but no fee for using an eCheck to pay rent. Now they are changing that policy to squeeze out even more money from renters. Just frustrated that every single online payment now comes with some sort of fee.

What’s new

Bug fixes and performance improvements