Liberty Mutual Mobile

Liberty Mutual Insurance Company

About this app

Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with touch or face recognition. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving by participating in RightTrack. RightTrack runs in the background and automatically captures driving information using sensors.

We’re here for what you need

Take care of what’s important, quickly and easily.

● Access and download digital ID cards
● Get to know your coverages and receive customized recommendations
● Save money with our safe driving program (in select states)
● Sign up for paperless billing, Autopay, and push notifications
● Add drivers, update mortgage lenders, and make other policy changes
● Access and electronically sign important documents

We’re here when you need it most

Find on-the-go help in the moments that matter.

● Tap to call for emergency Roadside Assistance
● File a claim and get real-time status updates
● Upload pictures of damage and get a repair estimate quickly
● Schedule a damage review or request a rental vehicle
● View estimates, track repairs, and review claims payments

Permissions needed for RightTrack users

● RightTrack uses foreground services to enhance user safety, ensure accurate trip recording, and provide valuable feedback to the user regarding their driving behavior. It's essential for detecting when you start a drive and to accurately log the route taken, driving behavior, and other relevant metrics.
● The service is activated when you begin driving. This is detected through user interaction with the app and/or automatic detection algorithms that recognize driving activity.
● RightTrack collects data such as speed, acceleration, braking, and route information, which are needed for assessing driving behavior and providing feedback for safer driving practices.

Ratings and reviews

App says that changing my coverage isn't supported and will be added "soon." I set my coverage online in the first place, now I can't modify it? All I wanted to do was switch over minimal coverage from one vehicle to another. Both older vehicles, both rather inexpensive. So I had to do it over the phone and my rate somehow doubled. What a joke. Thought they might've not taken off the first vehicle, but they did. One policy for the price of two! Gotta love it.

The app worked great at first, but then stopped tracking my trips all of a sudden. I tried to contact customer support, but couldn't find answers or a number to call. I tried emailing. No way to get in touch. I followed the directions from the FAQ, to uninstall and reinstall. This is concerning. I'd heard great things about working with Liberty Mutual, and had a good experience with getting set up, but I hope their customer service doesn't fall away once people are actually a part of it.

I really hated the plug-in car tracker I had from my last insurance company, but this is significantly worse. It drains my battery because it's tracking me all day, and if I turn on battery optimization the only way to restore permissions is to delete and re-download the app. And not even passengers can use my phone to control the music when I'm driving because that's still considered distracted driving. Wildly stupid. Can't wait for my 90 days to be over.

What’s new

A couple updates!

- Some customers will see new and improved views of their billing information on the home screen making it easy to understand at a glance

- A new design feature to make it clear when the app is loading claim information

- A few enhancements and fixes to keep the app running efficiently