First Citizens Mobile Banking

First Citizens Bank and Trust

About this app

Our latest Digital Banking App update includes our new Mobile Thumb Bar which introduces streamlined navigation functionality, quick link action buttons, FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may have to reset their biometrics (e.g. facial recognition, fingerprint, etc.).

Ratings and reviews

Fix this app. Nothing is live anymore. I have 18 pending transactions over the course, of sometimes 6 days. Instant deposit transfers bump up above purchases, when in fact I moved money from my savings to cover first, then purchase. When this happens, you get a fee for not having it covered. Now I have screenshots, not playing this game.

I'm about to switch banks. I can't budget anything because I never know how much money I have. Called they kept trying to explain the current balance vs available balance obviously I know what the difference is!!!! but the available balance is never correct It was off by $600 the other day, why the hell does your debit transactions take like 2 weeks to process then the date of the transaction is changed to the day it processes so I never know what day I bought or paid for something.

It was ok the first couple of times that I used it, but then when I would transfer money, instead of taking it from my checking account it took it from the checking reserved account (which I never selected) which then I had to pay back with interest which frustrated me. And now, it took away one of the accounts I was transferring money to. When I contacted customer service they were like, you'll have to use Zelle for that account. I don't want to do that. Horrible!

What’s new

Our latest Digital Banking App upgrade includes FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may need to reset their biometrics the next time they log in to the app.