
Dorothy Watts
I went to the company Last month to pay my bill and they said not to pay it there if so it's extra $7.00 . I thought it was a machine to come pay it in there. so the app I been trying to use took me in circles. very complicated. now I'm late and hate to go in there. One is not as friendly. the other one be busy because she's nice. one in training. now I guess I gotta look for another insurance company.

Daylin “Reuber”
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App is unusable once again for a solid 2 weeks. I tried to login just this morning to check my account even though I've tried checking it over the last 2 weeks and it's been a constant failure, and the app doesn't even have a User ID or Password bar to text into. It only has a Login button and when pressed does absolutely nothing. And trying to sign in on the website doesn't work either, because the login page doesn't even load.
52 people found this review helpful
National General Insurance
June 13, 2025
I'm sorry you're having issues with the app and website, if those issues are still occurring today, can you please send me an email at DAMobileapp@ngic.com so i can look into it. Please include your policy number and if possible a screen shot of the error or a description of the problem. thank you

Barbara Newitt
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I just checked app and under make a payment the only option it gives is Cash with no option to set up Auto-Pay. The only way to pay is to go to your local office and pay or call them and enter your card information. What good is this app "Nothing Good" just a pain in the rear end, I wanted to say something else but was being nice. So aggravated. Additional complaints on app, I can't log out of the downloaded app without Powering off phone. All it does is just Spins. Use Playstore to open .
6 people found this review helpful
National General Insurance
July 8, 2025
I'm sorry you're having issues with the app. I would like to have someone take a look at your policy with you to see why you only have cash as an option. Please contact us at 877-463-4732 so we can assist you and escalate any issues as needed. We apologize for the inconvenience. Thank you!