![](https://play-lh.googleusercontent.com/a-/ALV-UjVTXzvX2bCu_irr-ID_HLJTrrn8sqFJec4YX0hAYISNgjBANcuWqQ=s32)
John Pomeroy
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Drivewise... "Something went wrong. Route details not available" This error pops up on all trips. It began to occur about 6 weeks ago. I've Un-installed and Re-installed multiple times. It used to be good and very reliable. Completed all suggestions. Contacted CS. Problem remains unresolved. And now the error has changed to, "There was a change with your device." Come on folks, get this fixed...
37 people found this review helpful
Allstate Insurance Co.
13 May 2024
Hi, we want to reward all your safe driving! To make sure trips are properly recorded: 1. Set Allow Location Access to “Always” and 2. Keep battery charge above 25%. Also, be sure you have the latest version of the Allstate mobile app. For more troubleshooting, tap Profile & Settings, Drivewise, then App Diagnostics.
![](https://play-lh.googleusercontent.com/a/ACg8ocL5hy-I_z1dWL9onAgMsvHGgZ2IkhZ5p87D9x_OGpl7XfsHOw=s32-mo)
Sonya Russ
The app sucks as does support. My app only records trips about once a month (and I drive almost every day). Tech support just keeps telling me to do the same things over and over (check your phone permissions, update the app...blah, blah, blah). I did all of it. App still doesn't work, so I no longer get my discount because they can't fix their app.
46 people found this review helpful
Allstate Insurance Co.
13 July 2024
Hello, we apologize for the inconvenience. Please contact MobileAppSupport@Allstate.com for assistance.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXKtJalavdGXgrmIk5jCzUXxs6Nal0qJ8b6qSubMS3mQvLEK2hz=s32)
Christopher Davis
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Using the app has improved my driving habits and saved us on our premiums. My issues with it are that it crashes quite often and it doesn't load all the features every time you log in. I'll have to log in and out several times to see my trip activity. Also, a few times it has recorded that I went over 80, which is flat out wrong. I do not drive faster than 75 and set my cruise control, or "ticket control" as I call it every single time I get in my car. Edit: Now I need to reinstall constantly
125 people found this review helpful
Allstate Insurance Co.
19 May 2024
Hello, sorry about that. Our tech team is working to fix it. Email MobileAppSupport@allstate.com. if the problem persists. ^JD