CIBC Mobile Banking®

CIBC

About this app

FIND IMPORTANT DISCLOSURES BELOW
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app do more for you.

FEATURES
Securely access your accounts with your fingerprint, face ID or password.
Apply for bank accounts or credit cards and view your application status in real time.
Get a snapshot of all your accounts in the same place, anytime.
Use at payment terminals.
Set up instant, post-dated or recurring payments.
Deposit cheques in a flash - all you need is to take a picture with your phone.
Send and receive money instantly with Interac e-Transfer.
Quickly search for branches, banking hours, bank machines and mortgage advisors near you.
Receive your free Equifax credit score directly in the app, without affecting your score.
Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.
Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.
LANGUAGES
Supports English and French
PRIVACY
Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html.
LEGAL
By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (ii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below.
CONTACT
For your banking questions, please visit: https://www.cibc.com/en/contact-us.html.
Telephone Banking: 1-800-465-2422
Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7
Website: http://www.cibc.com

Ratings and reviews

It isn't the app that's a problem. The personnel at the branch that I use are delightful. However, if you need to call about your credit card, the wait times are abysmal, and I don't think that I have ever gotten a customer care representative that could pass an English proficiency test. I admire people who are working with other than their native language, but to hire someone for a customer service position without their being able to communicate effectively is not a good business decision.

I believe the newest version of the app requires some fine tunning. The old version of the app was truly amazing... and it feels like we went backwards to a less amazing app. The new layout (space it uses for simple things) is too large and it feels messy. The app is missing simple things such as the totals for multiple accounts grouped together. I really want the old app back.

Latest update is a failure. (I was forced to update to version 8.38.3.) The app crashes when attempting to complete the e-deposit feature. I've reinstalled the app twice, cleared the cache bla bla bla and it still fails every time. CIBC, fix the app and /or fire the developers /QA team. This is totally unacceptable. Time to move to TD...

What's new

We want to give you the best everyday banking on the go. In this update, we’ve fixed some bugs to improve reliability and performance. Keep your app updated to get the latest tools.