Issues with login As others have pointed out, I have also been experiencing issues logging into the app intermittently. The app will refer me to reset my password using phone banking when I am, in fact, using the correct password. When I am able to log in with this same password--which may not be for a full day-- the app is wonderful. Fast with a pleasing interface. Once the log in issue is addressed, then I will give it a 5 star rating.
Unusable - looping (Samsung Tab 2 10.1) Recently started looping on promotion for 'new deposits' - can not even get to my accounts. Perhaps I'm being punished for not pursuing the offer. Today's update (June 24) did not fix the issue. Prior to this looping behaviour I used the app regularly; I will have to temporarily (at least I hope it is temporary) uninstall. Just discovered if I tap on 'sign me up' instead of 'remind me later' the looping behaviour stops and I can access my accounts.
Fix Your App!! There are times when you can't sign in... Same issue. I can't sign in with my data or certain wifi but for some reason you only seem to work when I am at home using my wifi when I don't need it. Thanks for that! Fix your app!
Loads of log in problems Recently i like many others have been experiencing log in problems. Its disappointing to keep going to the telephone banking or to cibc atm all the time. They really need to fix the app. I don't think i will bank with PC any longer.😡
App is broken The login screen intermittently asks you to call in and reset your password. Extremely annoying as the password is correct. This must be a simple fix, no? It's been doing this for the 6 months I've had the app. Makes the app useless. Log in to your account on a PC, it'll waste less of your time.
What is up with not being able to log in? It's everyday after midnight until 6AM that u find this problem come up. I can understand that you have to do site maintenance but please not everyday. We need access to the app 24/7 and not 12/7! Very inconvenient to us your clients!
Thanks for your feedback. This update includes the following fixes:
• Minor Bug Fixes
• Addressed issues reported by users during sign in and when resetting a forgotten password
• Resolved issues displaying mortgage details
• Improved e-Transfer loading time
• Improved keyboard response during sign in
Having issues with our app? Contact us and we'll be happy to help: http://www.banking.pcfinancial.ca/mkt/common/contactus-en.html