Google Support Services

Google LLC

About this app

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.

Ratings and reviews

Support doesn't offer the support I need. I understand there must be adds. That's how they make money. But when the ad asks if I'm interested and I say "No Thanks" 15 times or more and they still pop up almost every time an add shows up, it wants me to delete every game and seek my entertainment else where. Whatever you do, do not click on EF, Ever Flex pants, or you will never get rid of them no matter what you do!!!! Avoid that ad at all costs!

Describe my experience with Google support or my experience with having a Google phone? Both are pretty much equivalent, when trying to reach out to support it is nearly impossible, you answer a bunch of questions and your issue still doesn't get solved!! As for my phone? About as reliable/helpful as the support specialists they hire and consider employees

What support? Rarely do I see Google respond to anything. To actually talk to a live person? HA! No one can live long enough for that. Google does what it wants and loads apps that just drain battery life. Then there is the tracking, storing, and selling of user's info. Store personal information on your cloud? Yeah, right. And when is the next time hackers will steal it?

What's new

- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.

- Bug fixes.