Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,560 people found this review helpful
TracFone Wireless, Inc.
16 June 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank
Sofia Cole
Do not get Tracfone or this app! The service is terrible and there are comparable plans for lower prices although the cheap as dirt plan I've had is hard to find. The interface looks like it's from the 90s and is impossible to navigate. I have no internet or MMS messages and texts get randomly broken up and put in the wrong order. I rarely have strong enough service to send or receive text messages. Save your money, time, and space. Find somewhere else
3,624 people found this review helpful
TracFone Wireless, Inc.
01 August 2022
Hi Sofia Cole. We do apologize for any problems you have encountered in the app. We'll be glad to look into this for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you. ^Franz
A Google user
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Disappointing experience. Interface doesn't match most other Android apps. No way to manually force a refresh of tank info, so it always seems to show old numbers even after a purchase. Frequent problems with credit card transactions when logged into account. Widget takes up way too much space and got even bigger this last update. I really wish they would fix these problems and add useful features to the app, such as notifications when tank is getting low so there are no surprises.
307 people found this review helpful
TracFone Wireless, Inc.
01 June 2019
We understand how annoying that must be. We're working on a solution. Please re-consider the rating once we fix the issue. Chat with us at http://bit.ly/2qdrKHH for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Mellannie