HCF My Membership App

HCF Australia

About this app

HCF’s My Membership app is your trusted health partner in your pocket. It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience.

Download it now for:

• Claiming on the go – Make a claim in minutes with our quick and easy claims experience.
• Payments made easy – Stay in control with payments in advance and handy reminders.
• Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere.
• Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers.
• No-fuss cover reviews – Check your cover’s still a match for your health and life needs.
• Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours.
• Health cover companion – Easy access to health programs, offers, discounts and more.

The app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only.

Download it now and enjoy an app that’s genuinely made for members.

Ratings and reviews

App logs out when closed. Seems excessive as someone would need my phone and the code to unlock my phone to get to the app anyway and there's nothing particularly sensitive in there. The support chat has no history, it's blank each time the app is opened, so make sure you get screenshots if you need to refer back to things later.

My one star review may be an over reaction but after trying to ask a simple question relating to my cover using the chat function and going in circles with the stupid Virtual Assistant for an hour with no answer, I am furious.

the app is so slow and clunky. waiting 10-15 seconds for a tab to open is frustrating. use biometrics to login and then 2fa with sms. that's not how apps work... not even banking apps are that stupidly over the top. app times out a lot too. waiting for screens to load takes way too long for basic requests

What’s new

We've made it easier for more members to access the My Membership App.
• Partners on Couples and Family policies can now register and log in to the app.
• We're also introducing email addresses as usernames, making sign in simpler and more intuitive.