myBupa

Bupa Australia

About this app

Enjoy easy access to a range of online services for Bupa members:

· Claim for health care expenses on the go
· Access your claims history when you need it
· Check your extras usage*
· View all your active Bupa health insurance policies in one place
· View and manage your cover
· Use a digital card to claim with a tap of your phone
· If you have multiple policies, access a different card for each policy
· Manage your premium payments
· Access Bupa’s Life Rewards program
· Find Bupa health care providers in your area
· Update your contact details and communication preferences
· Get in touch with Bupa using the app’s messaging feature

* The extras usage feature is not currently available for all products.

Note: This app is not suitable for seeking medical attention in an emergency.

Ratings and reviews

They want to switch everyone over to digital cards but this app is incredibly unreliable and buggy. I have not been able to sign in via the app for over a year, which means I am unable to use the digital card to make claims. I have been relying on my physical card. When I sign in, I input the code it sends to my phone, then when it returns to the app it says "something went wrong". This will happen in an endless loop until I give up.

Every time I go into the app, it wants me to set it up again, even if I've already done it. It is a frustrating process as I have to get the one-time code and set up a pin. Then after a few hours or even over to the next day, I have to do the set-up all over again. Bupa can you please fix this as it's caused me to lose my place in the queue on the chat and makes the process slow when I try to use the digital card. Before the last update, the app was working fine and I had no issues

Everytime I open the app, I have to sign-in with an email and password. then dry up a pin, and finger print login. this happens even logging in the next day. This has been an issue for years now, unbelievable it still hasn't been fixed. it's super painful trying to pay at reception and the delays this causes.

What’s new

We make regular updates to myBupa app to make it more reliable for you. In this release, we’ve made updates and enhancements to keep the app running smoothly.