
Ryan Mah
Transfer to another device needs major improvement. scans immediately after camera opens, even if QR is out of frame or focus and says "INVALID QR".. Ya, no kidding.. then proceeds to lock you out for an un-stated amount of time. Just, "TRY AGAIN LATER".. WHEN! It's kind of important people are able to get into this if you're trying to make it our main way of access to our CRA accounts!
Province of British Columbia, Canada
July 14, 2026
Hi Ryan, if you are experiencing technical difficulty or you need assistance navigating in the BC Services Card app, please don't hesitate to contact us directly at 1.888.356.2741, our team would be pleased to assist you.

Becca D
Entered all my info and was waiting for my video and image to be approved. Got the confirmation email saying I was approved and could just open the app to start using it. Opened the app and it gave a vague error and kicked me out. Now I have to start all over again. I'm not even sure what went wrong? Having to use this app is horrible, jumping through hoops every time hoping that maybe this time it will work. Digital identity verification is such a joke
4 people found this review helpful
Province of British Columbia, Canada
July 14, 2026
Hi Becca, you may want to try and use the video call feature when setting up the app as you will be chatting directly with an experienced agent. If you still experience issues with the app after setup, please don't hesitate to contact us directly at 1.888.356.2741, or email us at BCServicesCard@gov.bc.ca so we can assist you.

Stephan Beauchemin
This authenticator app for online government services is very helpful. Now I don't have to hunt for that scrap of paper with a password scrawled on it, somewhere in the back of a drawer. Logging-in is fast and easy using the "split-screen" function on android phone.