
Simon S.
Low quality, unreliable solution. I was logged out due to inactivity. Cannot log back in as my BC Services card was "Card not found". When it worked, it wasn't particularly useful either, so I wanted to delete it so it doesn't clutter my phone. However, services I tried to access on my PC required the app to validate my identity, which sucks, and also doesn't work :/
4 people found this review helpful
Province of British Columbia, Canada
March 25, 2026
Hi Simon, if you are experiencing technical difficulty or you need assistance navigating in the BC Services Card app, please don't hesitate to contact us directly at 1.888.356.2741, we would be glad to assist.

Margaret Langfield
I've just spent the better part of an hour (AGAIN) trying to log in to this app. Can't even uninstall it and start again. I'm usually pretty good at downloading, installing, etc. Lots of other aps work just fine! This one tries to get me to log in the supply a password. I've no idea what it is anymore. Can I say "forgot password" or some help to get a new one? No! That would make too much sense. Give this one a hard pass, folks! What a colossal waste of time.
3 people found this review helpful
Province of British Columbia, Canada
March 25, 2026
Hi Margaret, if you are experiencing technical difficulty or you need assistance navigating in the BC Services Card app, please don't hesitate to contact us directly at 1.888.356.2741, we would be glad to assist.

Lean
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I have to reinstall and reverify multiple times a month due to the app refusing to open. Sometimes I will get an error message saying it isn't properly installed while waiting for my account to reverify making the whole process an ordeal. I don't believe it's an issue with my devices either, the same issue rises when logging in on my old and new devices. The folks at the help desk aren't sure what the problem is either (no fault of their own) which means they don't really know how to help.
97 people found this review helpful
Province of British Columbia, Canada
April 10, 2024
Please ensure you are not using a Virtual Private Network, date and time settings are set to automatic, remove your card from the app, remove the app, then reboot. Install the latest version of the app, verify your ID via Video Chat or Send Video. Still need help, please contact us 1.888.356.2741 or BCServicesCard@gov.bc.ca.