ArriveCAN

CBSA-ASFC

About this app

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

Ratings and reviews

known to not work for many people - does not receive regular updates. Has well-documented bugs. Other users have reported getting stuck at exactly 12% during the passport scan step. The fix that's worked for some people: uninstall the app completely and reinstall it — did not work. Worth noting: ArriveCAN is no longer mandatory — it's optional but recommended to speed up the customs process.

Your passport scanner isn't great. I can't get the photo and bottom bar of numbers to align well enough for it to do it's automated scan. Maybe it's my phone camera but it's like they are too spaced out. Maybe allow the person to take a picture and that gets vetted by your system. Loads of other apps have that ability. I know Japan does. If the dev team behind this app even cares as there is a manual entry option.

Most of us will say no to most of the general questions (goods, farms, etc) - the app should, as most apps do, flick to the next question rather than having endless clicking of the "No"/"Submit" buttons. ESPECIALLY when the two buttons are well separated on the screen. Just a thought to make it more user-friendly, to increase accuracy and to improve uptake.

What’s new

- Bug fixes