ArriveCAN

CBSA-ASFC

About this app

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

Ratings and reviews

Arrival time setting function is broken. The concept of this app is good, but the basic functions have to work, to make it usable. It asks for arrival time but only lets you choose one, two or three a.m. or p.m.. My flight lands at 4:30 p.m. So given these choices, I'd selected 3:30 p.m. Upon completion it put up a message that said my data would be deleted unless I check in by my stated arrival time. Since the app doesn't let you input the correct arrival time, it's pretty useless.

Worked well to submit my declaration ahead of departure from abroad to return home to Canada. Issue: If using the app with a VPN set to Canada, the app would not let me log in or create an account, with no error message at all. Easted a bunch of time, very frustrating. So minus one star. After shutting off my VPN, it worked perfectly.

Easy to use but I had to scan my passport 3-4 times because it was getting stuck at 12 %. I had to close and reopen the app to make it work. This problem should address to have a 5 star review.

What’s new

- Accessibility improvements
- Bug fixes